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You can call customer service by email at service@bernardandkitty.com. One of our dedicated customer service representatives will reply to you. We will respond within 24 hours, but we respond to 99% of all emails within 4 hours.
You can also direct message us from your favourite social media platforms:
Alternatively, you can call us at 1-833-4BK-PETS (1-833-425-7387).
Of course you can! You can change order at any time as long it hasn't been shipped. Send us an email at service@bernardandkitty.com if you change your mind about your order.
You will receive an order confirmation via email after placing your order. As soon as your order is packed and leaves our warehouse, you will receive another email with your tracking number. The tracking number allows you to see the status of your shipment in real time.
If you have an account set up, you can check the status of your order by logging into your account. Once logged into your account, click the "My Orders" link. From there, you will be able to monitor the progress and status of all orders.
You can also email at service@bernardandkitty.com.
We accept Visa and Mastercard at this time. We will be adding additional payment methods shortly.
We sell our products in Canadian dollars. We do not sell products in multiple currencies at this time.
Your credit card will be charged once your order is placed.
You can cancel or change your order and obtain a refund at any time BEFORE we ship out your order. Please Email Us or call our customer service.
We plan on opening a retail location in the very near future. At this moment, we are an internet only organization.
Most order ship the next business day from the day of your purchase. You will receive a shipping confirmation and tracking number by email as soon as we ship your order.
We offer free shipping to most cities across Canada on orders over $45. Please go to our Shipping Policy for detailed information. We do not ship outside of Canada at this time.
We ship most orders using Canada Post and FedEx. In some cities, we can offer superior services by using independent couriers
Yep. We ship to PO Box addresses located in Canada.
We do not ship outside of Canada at this time.
We proudly offer a hassle-free 90 day return policy on all our products. You can
In the unfortunate event you receive damaged or defective items, simply report the incident by emailing service@bernardandkitty.com within 7 days of receiving your order.
