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Privacy Policy

 

We're serious about your privacy!

Bernard and Kitty protects the privacy of its customers. Providing information to us, including by registering for our websites, allows you to receive information and special offers from us, and to order products from our site more efficiently. Websites include, but are not limited to: bernardandkitty.com, our blog, any other websites in the Bernard and Kitty family, and any downloadable applications. Sharing this additional information with us also helps us customize your website experience. Use of the Bernard and Kitty websites indicates acceptance of these terms. Here are the ways we collect and use personal information.

 

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

To take full advantage of our site and offers, you may choose to register on our sites. In the registration process, we request certain information (such as your contact information, information about your pet) so we can provide you with the communications you request, tailor our websites to your needs and customize the content we show you or send to you.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing:

With your permission, we may send you emails about our store, new products and other updates. When you ask us to send you our newsletter by e-mail, you may need to provide us with certain information like your e-mail address so we can fulfill your request.

Contests, Sweepstakes and Games: 

Our sites and other materials may contain notices of contests, sweepstakes and games that you can enter. We use the information you provide to conduct the promotion (for example, to contact you if you’re a winner).

Questionnaires and Surveys: 

We may ask consumers to complete surveys and opinion polls to provide feedback on activities, attitudes and interests. These surveys are always optional, and help us understand your needs.

Other Website Features:

We offer visitors to our websites various features for their education or for informational purposes, which we change from time to time. We may ask you to submit certain personal information so we can provide you with these features.

Other Direct Communications: 

We may also communicate directly with you through other methods such as direct mail, product packaging, and by telephone. Information you give to us allows us to provide you with the communications and offers you request, or to conduct promotions, or to help us understand what you are looking for and to tailor our products, websites and communications to better suit your needs.

We will not share any information you give us with anyone outside of Bernard and Kitty except as described in this policy. We do not share your personal information with unaffiliated third parties for their own marketing purposes unless you consent to such sharing. We may share your information with our parent and affiliated companies in order to provide the services you have requested, or to process or use the information as described in this Privacy Statement. We may also share your information when required or permitted by law, and with those suppliers, or advertising and promotional agencies that need to have access to the information to provide the services you have requested.

 We may conduct joint promotions with other companies. We may share with our promotional partners (and their service providers) certain personal information as necessary to conduct the promotion. We will not share this information with our promotional partners for any other purpose unless you consent to such sharing.

In limited circumstances we may also transfer your information to potential buyers of all or a portion of any Bernard and Kitty business or other assets. In that case, we will use contractual means to ensure the potential buyers Privacy Statement to keep your information secure, and, if the sale or transfer proceeds, to only use the information for the purposes for which you disclosed it and in a manner consistent with this Privacy Statement. In addition, if any bankruptcy or reorganization proceeding is brought by or against us; such information may be considered an asset of ours and may be sold or transferred to third parties. Should a sale or transfer occur, we will use reasonable efforts to try to require that the transferee to only use the information for the purposes for which you disclosed it and in a manner consistent with this Privacy Statement.



SECTION 2 - CONSENT

By visiting a Bernard and Kitty website or participating in Bernard and Kitty activities you consent to the collection and use of your personal information as described in this Privacy Statement.  If you do not wish your information to be collected and used for these purposes, you should take steps to refuse or disable cookies and other technologies as described in this Privacy Statement or not participate in an activity.  If we have collected your information through your participation in Bernard and Kitty activities, you can request the deletion of your information from our files or change your preferences for the use of that information by contacting us in any of the ways described at the beginning of this Privacy Statement unless that information is required for the activity that you wish to participate in, or is required to be maintained by Bernard and Kitty for audit purposes or by law.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.


As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.


Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

We also may use third party ads placed by ad networks to support our sites. Some of these advertisers and ad networks may use technology such as cookies and web beacons/pixel tags when they advertise on our sites, which will also send these advertisers and ad networks information including your IP address, your ISP, as well as some of these advertisers and ad networks also may use anonymous data, such as demographic data, received from third parties to assist in the delivery of ads to you.

 

These advertisers and ad networks use the information mentioned above to provide you Bernard and Kitty ads when you are on participating third party websites, based on your online behaviour, search activities on our sites and on other third party sites, demographic information and/or relevant to your general location, so that the advertising you see on our sites and third party sites more closely reflects your interests and needs.

We may obtain information about you from other sources, including commercially available sources, such as data aggregators and public databases. This information may include name, demographic information, interests, and publicly-observed data, such as from social media and shopping behaviour. We also may collect information from your social media programs when you contact us through a social media platform. We may combine this information with the information we collect from you to help us tailor our communications to you and to improve our services and products.


Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where


SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at service@bernardandkitty.com.