If you aren’t happy with your purchase, returns can be made within 60 days of the date of purchase. With the exception of products marked “Final Sale,” all our products can be returned for refund and/or exchange. Returns must be made by mail: at this time, we cannot accept in-person returns.
DAMAGED AND/OR DEFECTIVE PRODUCTS
If you receive an item that is damaged and/or defective, we would be happy to exchange your product at no additional cost to you. Please read our return instructions below, or contact us at firstname.lastname@example.org for further details.
In order to make sure that your return is processed correctly and quickly, please review the following instructions:
Bernard and Kitty
Returns & Exchanges
2967 Dundas Street West, Suite 280
Toronto, ON M6P 1Z2
Returned items must be in its original unopened packaging.
Credit for returned items will be given within 5 days after we receive the item. We issue the refund in the same form of payment originally used for the purchase (i.e. credit card, debit card, PayPal).
For any request for item exchanges, contact us through email (email@example.com).
Indicate the following details:
Once we receive all this information and determine that an exchange is warranted, we will contact you about the process of how you can send the item back to us for an exchange.
You can cancel an order on the same day that you placed it, as long as the order has not yet been processed for shipping. Orders that have already shipped will require you to wait for delivery before you can go through the process of requesting a Return Merchandise Authorization number.
You can request a cancellation through email (firstname.lastname@example.org).